Pick-and-Pack Solutions in Australia

Getting an order picked, packed and out the door sounds simple, until you’re doing it at volume. NP Fulfilment’s pick-and-pack solutions handle that part of your business expertly, so every order leaves, accurately packed and on time, however many parcels you’re sending a day.

We provide a pick-and-pack service that Australian retailers rely on to maintain high order accuracy without adding to their own headcount. From the moment an order comes through, our team and systems take it from the shelf to the courier, with barely any room for error.

Our Pick-and-Pack Services

Our pick-and-pack services cover every step from an order landing to it leaving the warehouse. Here’s what that actually involves.

Before any picking happens, your stock needs to be in the right place. We receive and shelve your inventory in our 3PL warehousing facility, organised by SKU, so pick lists are generated accurately the moment an order comes in. A clean pick list is the first thing that speeds up a pick-and-pack fulfilment service, so we treat it as the starting point.

Subscription box fulfilment operates on strict monthly (or more frequent) deadlines, and a missed dispatch date affects every subscriber at once, not just one customer. We handle recurring pick lists, box assembly and kitting for subscription brands, so each box goes out on the same schedule every cycle, even as your product mix or box theme changes from month to month. That includes swapping in seasonal items, adding inserts or samples, and adjusting box configurations without delaying your dispatch date.

Every order is checked before it’s packed. Items are verified against the order details, so short-shipped or incorrect items get caught in our pick-and-pack process, rather than in your customer’s inbox.

If unboxing matters to your brand, we can pack orders using your own branded boxes, tissue, inserts or thank-you cards. A pick-and-pack service shouldn’t mean your packaging looks like everyone else’s; we pack to your specifications, not a generic template.

Once packed, each order is labelled correctly for its carrier and destination, then handed off for dispatch. Most orders leave the same day they’re received, with tracking available from the moment they’re scanned out, so you and your customer both know exactly where it is.

NPFulfilment, your Pick & Pack 3PL Warehouse for Accurate, Express Fulfilment
NPFulfilment, your Pick & Pack 3PL Warehouse for Accurate, Express Fulfilment

3PL Pick-and-Pack for E-Commerce Brands

For online retailers, 3PL pick-and-pack means your store and warehouse operate as one system. 

 

Connected through our e-commerce fulfilment service, orders flow from Shopify, WooCommerce, Amazon, Magento, BigCommerce or 40+ other platforms straight into our pick-and-pack process. This means no manual order entry and no extra software for your team to manage.

This also covers brands using 3PL drop shipping, where orders ship directly from our shelves to your customer, as well as businesses that need pick-and-pack alongside fulfilment or traditional warehousing. Either way, your stock levels, order status and dispatch details stay visible in one place.

This matters most during peak periods, when a spike in orders is exactly when picking mistakes tend to creep in for brands managing fulfilment themselves. A dedicated pick-and-pack team and system are built to absorb that spike without accuracy dropping off.

Why Brands Choose Us

Pre-Built Ecommerce Integrations

Pricing

The cost for pick-and-pack services at NP Fulfilment is charged by per order line, with a base fee for the first pick, plus a smaller fee for each extra item in that order. 

A single-item parcel costs less to pick and pack than a five-item bundle because it takes less time to assemble. Use our 3PL cost calculator to get an estimate based on your order volume and average items per order.

NPFulfilment, your Pick & Pack 3PL Warehouse for Accurate, Express Fulfilment
Posted on Google Google
MagTag AU profile picture
MagTag AU
1 August 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
As a business that operates with 3PL partners globally, we've had plenty of experience with fulfillment providers — both in Australia and abroad. After evaluating multiple Australian 3PL options, we chose NP Fulfilment to handle our local operations for MagTag, and it's easily been one of the best decisions we've made. What stood out immediately was how clear and transparent their pricing structure was, and how professional the communication was in the lead-up to onboarding. The onboarding itself was seamless — exactly what you need when you're managing a high-volume eCommerce brand. Since going live, the NP Fulfilment team has been faultless. Our orders are fulfilled quickly, accurately, and reliably, which is absolutely critical for our customer experience. The team behind the scenes clearly knows what they’re doing — they’re responsive, organised, and genuinely helpful. If you're looking for a 3PL in Australia that combines professionalism, clarity, and execution, we can confidently recommend NP Fulfilment. — MagTag Australia
Posted on Google Google
Ben profile picture
Ben
29 July 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We’ve been using NPF for over 5 years and the Auckland team has been excellent. They handle both LCL and FCL containers, inbounding and warehousing, and their system connects seamlessly to Shopify to ship orders directly to our customers. Can’t say enough good things - thank you guys, much appreciated!
Posted on Google Google
Kieran Hamilton profile picture
Kieran Hamilton
29 July 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great to work with regular updates and a passionate team.
Posted on Google Google
Thomson Nguyen profile picture
Thomson Nguyen
16 July 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We've been with NPFulfilment for almost two years now, and they’ve played a big role in helping us grow and improve our operations. Like any business, we’ve had our fair share of challenges along the way, but NPFulfilment has always been responsive, supportive, and solution-focused. A big shoutout to our account manager, he’s been absolutely fantastic. Robin really takes the time to understand our business and has helped guide us through a lot of changes and developments. His support, responsiveness, and attention to detail have made a real difference, especially during busy periods or when we’ve needed to pivot quickly. Over time, we’ve seen real improvements in fulfilment accuracy, turnaround times, and overall efficiency. It’s clear the team at NPFulfilment is committed to continuous improvement, and we’ve come to see them not just as a logistics provider, but as a true strategic partner. Highly recommend for businesses looking for a reliable and forward-thinking 3PL partner.
Posted on Google Google
Lilly Krouch profile picture
Lilly Krouch
23 May 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We’ve had a great experience with NPF as our 3PL partner in Australia. Their service is efficient, and they’re quick to pivot as our requirements evolve. Our account manager is knowledgeable and proactive, consistently bringing valuable insights and suggestions to the table. Would 100% recommend!
Posted on Google Google
Sarah-Jane Rantzen profile picture
Sarah-Jane Rantzen
21 May 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We’ve had an outstanding experience with NPF, and I can’t speak highly enough of the team, especially Rob. Their operations are smooth, efficient, and incredibly reliable. The team are always ensuring our products are always handled with care and delivered on time. Account management and customer service teams go above and beyond, consistently exceeding expectations and providing proactive communication and support. Rob's attention to detail and problem-solving skills have made a huge difference to our supply chain performance. The entire team shows true professionalism and dedication, making them a trusted partner we can always count on. We’re grateful for their excellent service.
Posted on Google Google
Vivian Tam profile picture
Vivian Tam
13 May 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
NPF has been a standout 3PL partner for us. Their barcode-driven system means inventory discrepancies are virtually nil, and their customer service team gets back to us quickly. We’ve had two account managers so far—both switched-on, resourceful and keen to sort things out quickly. The IT crew is just as sharp; any Shopify tweaks are handled almost straightaway. I toured the warehouse recently and was genuinely impressed by how clean and well-organised everything is. In short, NPF delivers the reliability and attention to detail we need so we can focus on brand growth. Only thing worth noting is we've had some issues with our other brand with large box items and mix ups with SKUs as they items are too big to be processed by their barcode system. Doesn't happen at all with our smaller items though!
Posted on Google Google
Philip Sunder profile picture
Philip Sunder
22 April 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great partnership with NPF with easy communication, flawless execution by their operations team
Posted on Google Google
John Mandel profile picture
John Mandel
22 April 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
NPF provides us with comfort and confidence that our Australian orders are being handled with the utmost care and precision. We have appreciated their attention to detail for the last several years now.
Posted on Google Google
Deb Jacoby profile picture
Deb Jacoby
17 April 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We have been partnering with NPF for our logistics and supply chain needs, and the experience has been exceptional. Their expertise in stock maintenance and inventory controls along with the accuracy and efficiency of their WMS is truly commendable and ensures that our inventory is always up-to-date and well organized. One of the standout aspects of NPF is their DTC accuracy. They have consistently delivered our products to customers with precision and timeliness, their attention to detail and commitment to excellence is evident in every aspect of their service. Overall, NPF has proven to be a reliable and invaluable partner for our US based business. We highly recommend their services to any company looking for logistics and supply chain solutions.
Posted on Google Google
angie hutchison profile picture
angie hutchison
15 July 2014
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Fantastic Company, used this service now for the past 4 years, and its transformed my business, highly recommended to any small or large business..
Verified by Trustindex
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Trustpilot rating badge showing Excellent, 4.6 from 27 reviews.

Get a Quote

Ready to hand over picking and packing to a team that treats accuracy as the baseline, not a bonus? Getting started with NP Fulfilment is simple:

  • Small sellers can be live within 2–3 days.
  • Larger or more complex operations are typically live within 2–3 weeks.
  • No minimum order requirements, and we work with startups too, depending on planned volume.

Get in touch for a pick-and-pack quote, and we’ll walk you through exactly how it works for your orders, from your first pallet of stock to your next thousand orders.

Woman in red blazer organizing packages and working on laptop.

Frequently Asked Questions

What is pick and pack?

Pick and pack is the process of picking individual items off warehouse shelves to fulfil an order, then packing them correctly for dispatch. It’s usually one part of a wider fulfilment service, alongside storage, receiving and shipping.

How much does pick-and-pack service cost?

Cost depends on your order volume, the number of items in each order, and any extra packing requirements, such as branded materials or kitting. NP Fulfilment charges per order line, with a base fee for the first pick and a smaller fee for each additional line item. Use our 3PL cost calculator for a quick estimate, or request a tailored quote.

What's the difference between pick-and-pack and full fulfilment?

Pick and pack covers picking, packing and preparing orders for dispatch. Full fulfilment usually includes pick-and-pack solutions plus storage, inventory management, freight and returns handling, all under one provider, so you’re not coordinating multiple services yourself.

Can you handle custom or branded packaging?

Yes. We can pack orders in your own branded boxes, with inserts, tissue paper or thank-you cards included, so the unboxing experience matches your brand rather than looking like standard warehouse packaging.

What happens if there's a picking error?

Every order goes through quality verification before it’s packed, which is designed to catch errors before they reach your customer. If an error does happen, we investigate what went wrong and take responsibility for putting it right, since consistent accuracy is the true measure of a good pick-and-pack service, not just how fast orders go out.

Do you handle returns for pick-and-pack orders?

Yes. Our returns management process receives, checks and resolves returned items quickly, so a return doesn’t sit unprocessed or cost you a customer.

Why Our Clients Love Us

Here’s what customers say about the express fulfilment services and dedicated experts at NPFulfilment.