Returns are one of the most underestimated costs in Australian ecommerce. Most brands track return rate, the percentage of orders that come back, but few track the full cost: inbound freight, inspection labour, restocking or write-off, refund processing, and the customer service load attached to every return.
Returns are one of the most underestimated costs in Australian ecommerce. Most brands track return rate, the percentage of orders that come back, but few track the full cost: inbound freight, inspection labour, restocking or write-off, refund processing, and the customer service load attached to every return.
Returns are one of the most underestimated costs in Australian ecommerce. Most brands track return rate, the percentage of orders that come back, but few track the full cost: inbound freight, inspection labour, restocking or write-off, refund processing, and the customer service load attached to every return.
Returns are one of the most underestimated costs in Australian ecommerce. Most brands track return rate, the percentage of orders that come back, but few track the full cost: inbound freight, inspection labour, restocking or write-off, refund processing, and the customer service load attached to every return.
Returns are one of the most underestimated costs in Australian ecommerce. Most brands track return rate, the percentage of orders that come back, but few track the full cost: inbound freight, inspection labour, restocking or write-off, refund processing, and the customer service load attached to every return.
Returns are one of the most underestimated costs in Australian ecommerce. Most brands track return rate, the percentage of orders that come back, but few track the full cost: inbound freight, inspection labour, restocking or write-off, refund processing, and the customer service load attached to every return.
Returns are one of the most underestimated costs in Australian ecommerce. Most brands track return rate, the percentage of orders that come back, but few track the full cost: inbound freight, inspection labour, restocking or write-off, refund processing, and the customer service load attached to every return.